Privacy Policy

Privacy Policy

Data Retention

We retain personal and health information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

In accordance with Australian healthcare data and record keeping requirements:

  • Clinical and health related information is retained for a minimum period of 7 years from the date of last service, or
  • For individuals under 18 years of age, until at least the individual reaches 25 years of age 

Account and usage data is retained for as long as your account remains active and for a reasonable period thereafter to comply with legal and operational obligations 

Where data is no longer required for the purpose for which it was collected, we take reasonable steps to securely destroy or de identify the information 

We may retain certain information beyond these periods where required or permitted by law, or where reasonably necessary to protect our legal interests.

All personal and health data is stored securely within Australia and is not transferred or stored overseas. 

Data Deletion and User Rights

You have the right to request access to, correction of, or deletion of your personal information held by us.You may request deletion of your personal information by:

  • Contacting us at support@healthangel.com.au
  • Submitting a written request through our application or website under the contact page

Upon receiving a valid deletion request:

  • We will take reasonable steps to delete or de identify your personal information from our active systems
  • Some data may be retained where required by law (for example, health record retention obligations) or where it is not technically feasible to delete immediately (e.g. secure backups)
  • Any retained data will be securely stored and protected until it can be permanently deleted in accordance with our retention schedule 
  • If you close your account, we will initiate deletion or de identification of your personal information, subject to the same legal and regulatory requirements. 

How We Securely Delete Data

  • When personal information is no longer required, we take reasonable steps to ensure it is securely destroyed or de identified, including:
  • Permanent deletion from active systems and databases 
  • Scheduled removal from backups and archives 
  • Secure wiping or destruction of storage media where applicable

End-User Licence Agreement

Please read this End-User Licence Agreement (“Agreement”) carefully before clicking the “I Agree” button or using Health Angel (“Application”).

By clicking the “I Agree” button or using the Application, you are agreeing to be bound by the terms and conditions of this Agreement.

If you do not agree to the terms of this Agreement, do not click on the “I Agree” button and do not use the Application.

Disclaimer

The Application, or any information provided therein, does not represent a substitute for professional medication instructions or medical advice. Medications should always be taken as instructed by your doctor or pharmacist. Consult your doctor or pharmacist directly if you have any concerns about your health or medications.

Licence

SVIDA PTY LTD grants you a revocable, non-exclusive, non-transferable, limited licence to download, install, and use the Application solely for your personal, non-commercial purposes strictly in accordance with the terms of this Agreement.

Liability

SVIDA PTY LTD will not be liable for any loss, damage, injury, death, consequence, claim, proceeding, matter either directly or in directly connected with the use of the Application by you or any other party even if caused by the negligence of SVIDA PTY LTD or any other party to the full extent SVIDA PTY LTD can lawfully limit such liability.

Intellectual Property

Any and all of the copyright, trademarks, trade names, patents, and other intellectual property rights subsisting in or used in connection with the Application (including all predefined processes, documentation, and materials relating thereto), are and shall remain the sole property of SVIDA PTY LTD.

In the event that new inventions, designs, processes, supporting material, or other material evolve in performance or as a result of this Agreement, you acknowledge that same shall be the property of SVIDA PTY LTD and here within transfer and assign any right, title, and interest in and of such copyright to SVIDA PTY LTD.

Privacy

By using the Application, you agree to the collection and use of personally identifiable information, which may include but is not limited to your name, address, contact details, medicines use, and other health information (“Personal Information”). SVIDA PTY LTD may also collect and use other data from your device which may include but is not limited to usage statistics, version information, and application logs.

SVIDA PTY LTD will strive to use commercially acceptable means to protect the security of your Personal Information, however no method of transmission over the Internet, or method of electronic storage is 100% secure, so cannot guarantee its absolute security.

Restrictions

You agree not to, and you will not permit others to license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Application or make the Application available to any third party.

Modifications to Application

SVIDA PTY LTD reserves the right to modify, suspend or discontinue, temporarily or permanently, the Application or any service to which it connects, with or without notice and without liability to you.

Term and Termination

This Agreement shall remain in effect until terminated by you or SVIDA PTY LTD.

SVIDA PTY LTD may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from SVIDA PTY LTD, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the Application and all copies thereof from your device.

Upon termination of this Agreement, you shall cease all use of the Application and delete all copies of the Application from your device.

Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Amendments to this Agreement

SVIDA PTY LTD reserves the right, at its sole discretion, to modify or replace this Agreement at any time. Your continued use of the Application after any modifications to the Agreement constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Agreement.